REQUEST QUOTE

SHIPPING & RETURNS

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

RETURNED GOODS, CHANGES, AND CANCELLATIONS


No goods may be returned to Seller without Seller’s prior written permission. Seller reserves the right to decline all returns or to accept
them subject to a handling/restocking charge. Even after Seller has authorized the return of goods for credit, Seller reserves the right to adjust the amount of any credit given to Purchaser on return of the goods based on the conditions of the goods on arrival in Seller’s
warehouse. Credit for returned goods will be issued to Purchaser only where such goods are returned by Purchaser and not by any subsequent owner of the goods. Goods will be considered for return only if they are in their original condition and packaging. Orders accepted by Seller are not subject to changes or cancellation by Purchaser, except with Seller’s written consent. In such cases where Seller authorizes changes or cancellation, Seller reserves the right to charge Purchaser with reasonable costs based upon expenses already incurred and commitments made by Seller, including, without limitation, any labor done, material purchased and including Supplier’s usual overhead and reasonable profit and cancellation charges from Seller’ suppliers.  Restocking, rejection, or cancellation fee will be 15% of the order, with a minimum fee of $500.

DELIVERY


Delivery schedules are approximate and are based on prevailing market conditions applicable respectively at the time of Sellers’ estimate and Sellers’ acceptance of Purchaser’s order. Delivery shall also depend on the prompt receipt by Seller of the necessary information to allow maintenance of the manufacturer’s engineering and manufacturing schedules. If delivery is delayed by Purchaser, Purchaser shall be responsible and pay Seller any handling and storage charges as a result of the delay.

SHIPMENT/DAMAGES OR SHORTAGES IN TRANSPORT/RISK


Except for obligations stated under “Warranty” herein, Seller’s responsibility for goods ceases upon delivery to the carrier. Purchaser is expected to inspect all deliveries from carrier for damage and shortage. In the event of loss or damage during shipment, Purchaser’s claim shall be against the carrier only. Seller will, however, give Purchaser any reasonable assistance to secure adjustment of Purchaser’s claim against the carrier provided immediate notice of such claim is given by Purchaser to Seller. Claims for shortages must be made in writing within seven (7) days after receipt of goods by Purchaser. If Seller does not receive written notification of such shortages within such seven (7) days, it shall be conclusively presumed that the goods were delivered in their entirety. Unless agreed upon otherwise in writing, Seller reserves the right to make partial shipments and to submit invoices for partial shipments.

Need help?

Contact us at info@specialtysolutions for questions related to refunds and returns.

Author